Cancellation and Return Policy
Because of our commitment to deliver our products quickly, orders can NOT be canceled or modified after confirmed.
For health reason, we do NOT accept returns once the items are opened or used.
Sale items are NOT returnable.
When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at firstname.lastname@example.org.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.
If your order was lost due to incorrect address you gave us while making an order, we are not able to send replacement order. Please make sure to double check your shipping address while you make your order.
Once a carrier confirms delivery of an order, we are not able to file a claim for lost items, we will not be responsible for the lost items. Please make sure your delivery address has a safe and secure place to receive orders.
ONLINE RETURNS INSTRUCTIONS
Please email email@example.com for any other return request within 30 days of purchase for a return authorization and instruction. Return exceptions can only be made within 30 days of purchase. Please do NOT send products back to where it came from, we do not take any responsibility of lost product if you do not follow our instruction.
For your protection and to ensure prompt delivery, we recommend that you send your return via USPS or insured Parcel Post. We're sorry, shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.
Your return will be processed promptly upon its arrival. Please note: Only products purchased on naturequeenbeauty.com within 30 days may be returned for refund. If you have questions about returns, please contact us via email at firstname.lastname@example.org.