RETURN POLICY

For health reason, we do NOT accept returns once the items are opened or used.

DAMAGED ITEMS

When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at hello@naturequeenbeauty.com.
Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

ONLINE RETURNS INSTRUCTIONS

Please email us hello@naturequeenbeauty.com for any other return request. IF your return request is approved, please address your return to (return postage is required): Nature Queen Returns Department, 189 Arkansas street, San Francisco, CA 94107.

For your protection and to ensure prompt delivery, we recommend that you send your return via USPS or insured Parcel Post. We're sorry; return shipping fees are not refundable. In the case of damaged items, please refer to Damaged Items.

Your return will be processed promptly upon its arrival. Please note: Only products purchased on naturequeenbeauty.com may be returned for refund. If you have questions about returns, please contact us via email at hello@naturequeenbeauty.com.