Contact Us

Press and media inquiries:

yuan@naturequeenbeauty.com 

Ordering:

If you are having trouble placing your order on our website, please feel free to place a telephone order. Our toll free number is: 1-800-672-6974. Our business hour is 9am to 5pm Pacific time, Monday to Friday. Please note this number is for orders ONLY, not for customer service. For customer service request, please see instructions below. 

Customer service and everything else:

Email: support@naturequeenbeauty.com

Please send us an email directly with your name and order number if you have any questions regarding your order. Expect delays in response if you reply to one of our marketing emails.

Please do NOT call us for existing orders, expect delays in response if you don't follow our instruction on how to contact us.

Our team will respond to your requests or inquiries within 24-48 hours. Our business hour is 9am to 5pm pacific time, Monday to Friday.

Customers who use @comcast.net emails, please check your spam folder. We reply every single customer email, but your internet provider blocks or sends our email to your spam folder. 

Our mailing address is:

Nature Queen Beauty 
71 Langton St
San Francisco, CA, 94103